RETURNS
Thank you for your purchase. We hope you are happy with your products. However, if you are not completely satisfied with your purchase, you can return it to us for a full refund. All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition with all original parts. Items can be opened, but all packaging must be included.
RETURN POLICY
To return an item, place it securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Aspen Hue LLC
Attn: Returns
PO Box 12246
Rock Hill, SC 29730
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Please note, customers are responsible for all return shipping charges and your original shipping and handling charges are not refundable. We recommend that you use a trackable method to mail your return.
REFUNDS
After we receive your returned item and inspect its condition, we will process your refund or exchange. Refunds will be sent to your original method of payment. Please allow at least fifteen (15) days from our receipt of your item to process your return.
Refunds might take 1-2 billing cycles to post to your credit card statement, depending on your bank.
Please note a 5% restocking fee may be charged for returns.
Questions or concerns about our return policy? Please contact us at aspenhuemail@aspenhue.com